Feedback and support
Support
In this article
Choose the right path
Use Product feedback for suggestions, confusing wording, page friction, missing features or non-blocking citation/source concerns. Use Support requests when you need a response about account access, data controls, a blocked workflow or a source/citation concern.
Product feedback
Product feedback is saved for product review and appears with a reference in your previous feedback. It does not create a support request and may not receive a direct reply.
Support requests
Support requests create a tracked request with a reference and remain visible from Account support. Support is asynchronous. Do not use it for urgent legal or tribunal deadlines.
What to include
Include the affected route, decision title, research file title, memo title and a short description. Do not include unnecessary personal details or sensitive case material.